Who Owns the Problem? The Accountability Gap in Behavioral Health
From The Behavioral Health Underground · 42:46
Show by Sonda Kunzi and Gary Humble
When something goes wrong with authorization, billing, or payment, it’s easy to point to one department and call it “their problem.” But behavioral health reimbursement depends on decisions and handoffs across the whole organization, from intake and eligibility checks to clinical documentation, utilization management, and billing.In this episode of BH Underground, Sonda Kunzi and Gary Humble discuss how silos and unclear accountability can lead to delayed responses, avoidable denials, and finger-pointing. They share a practical approach: brief daily huddles that bring the right people together to flag concerns early, hand off information, and agree on next steps. They also explain why organizations need a managed care champion who can connect internal teams and communicate with payers.The message is simple: everyone may own a piece of the process, but someone needs to be accountable for making sure the pieces connect.Gary's Links For You:LinkedInWebsiteXSonda's Links For You:WebsiteInstagramFacebookLinkedIn
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