#232 The Meeting Every Practice Owner Skips (and Pays For Later)
From NatRevMD · 27:02
Show by NatRevMD
Send us Fan MailYou own the practice. You see your team every day. So why are you always the last one to hear about the problem?Your front desk has been falling behind on eligibility for weeks. One of your providers runs 45 minutes late and patients are starting to complain. Your billing team is sitting on open charts and denials nobody has flagged. Everyone around you knows. You don't, because nobody has a set time and a safe place to tell you.By the time it reaches your desk, it's a resignation letter, a payer takeback, or a month of lost collections.In this episode, Dr. Heather Signorelli, co-founder of NatRevMD, walks you through the one meeting that fixes this: the one-on-one. She ran them across a team of roughly 8,000 in corporate healthcare, and she shows you how to make them work in a practice with one office manager or five locations.What you'll walk away with:Why "I talk to my staff all day" is exactly why you're missing thingsThe four ways owners turn one-on-ones into meetings nobody wants (and how to avoid them)A 30 to 45 minute format where your employee sets the agenda, not youThe one question that gets your team to tell you what they really needHow to use skip levels to hear from your front desk and billers without undermining your office managerWhat happens to trust when you cancel, reschedule, or never follow throughThree things to put on your calendar this weekIf you're planning a second location, adding a provider, or just tired of finding out about fires after they've spread, start here.Free resources for practice ownersFree Metrics Audit: Get a physician-led second opinion on your billing numbers, so you know what to ask your team in your next one-on-one. https://eligibility.natrevmd.com/metrics-audit-natrevmdMulti-Site Revenue Cycle Scorecard: Opening another location? Find out where ownership and accountability will break before you grow. https://eligibility.natrevmd.com/natrevmd-multisite-scorecardPractice Financial Health Dashboard: The numbers your team should be bringing to you every week, in one ready-to-use workbook. https://eligibility.natrevmd.com/free-practice-financial-health-dashboard-for-physicians-natrevmdBooks mentioned:High Output Management by Andy GroveRadical Candor by Kim ScottNext episode: the other meeting rhythms that keep your practice aligned as you grow, without burying your team in meetings.Want Heather's eyes on your numbers or your team structure? Email [email protected] or visit natrevmd.com.If this one hit home, leave a review and send it to another practice owner who needs to hear it.
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