How Can Leaders Give and Receive Feedback in a Way That Actually Helps People Grow? A Three-Way Feedback Conversation with Carlo Bos, Lottie Martínez & Christie Mann

From The UpLevel Podcast · 53:10

Show by Christie Mann

Send us Fan MailWhat if feedback was less about judging performance and more about helping people see what they cannot yet see for themselves?This week on The UpLevel Podcast, Christie Mann, Carlo Bos, and Lottie Martínez invite listeners behind the scenes of UpLevel’s work developing its faculty for a large-scale global leadership initiative with a leading technology company.The conversation is a real three-way feedback session following a three-day client delivery. The team uses a deliberate process designed to create space for people to give feedback clearly, receive it openly, and recover when needed. Each of them practices here exactly what they teach their clients.The feedback also surfaces deeper leadership questions:--How do you know when to step forward?--When should you create more room for someone else?--How can you receive feedback without immediately defending, explaining, or fixing?--What does psychological safety actually require from the people giving feedback?--What happens when leaders treat feedback as part of an ongoing relationship rather than a performance review?This conversation offers a rare look at leadership development from the inside. The team earned a 100% net promoter score from the client, yet they still take time to examine what contributed to that result and where each person can continue to grow. That’s the heart of stewardship, the work continuing well past a successful delivery.In this episode, we’ll explore:Why strong teams need feedback even when performance is already excellentHow to create psychological safety around feedbackThe difference between evaluating someone and developing someoneWhy feedback can include amplification, not only correctionHow leaders can become more discerning about when to take up space and when to create itWhat it means to “stay” in a difficult conversationHow leaders can receive feedback without becoming defensive or reactiveWhy client stewardship requires both boundaries and relationshipsHow leaders can make invisible skills visible so others can develop themWhat it means to embody the work you teachOrganizations that build real leadership capacity don’t stop at a great outcome. The strongest ones build in moments like this one, deliberate, designed feedback that keeps the people delivering the work growing too. If you’re thinking about what it takes to build this kind of practice into your own organization, the Leadership Development ROI Guide walks through what that looks like in practice. You can download it here: https://www.uplevelproductions.com/freeresources-1 About Carlo and Lottie:Carlo Bos is a leadership development expert, executive coach, and former Co-CEO of the Co-Active Training Institute, where he led during a pivotal period of transformation from 2018 to 2023. Over the past 20 years, he has worked with executives across industries as an assessments expert, program designer, and master facilitator, building and scaling leadership programs that have reached thousands. Having sat on both sides of the leadership and development table, Carlo is passionate about cultivating authentic, values-driven leadership. Today, he focuses on restoring healthy male leadership while helping organizations scale human intelligence alongside rapid advances in AI in service of growth, inclusion, and impact.LinkedIn: linkedin.com/in/boscompanyleadershipcoachLottie Martínez is an executive coach, leadership development facilitator, and co-founder of Blue Bridge, a talent development firm. Since 2015, she has accumulated over 2,800 hours of executive coaching experience. She designs and facilitates leadership development programs and works with C-suite leaders and leadership teams, supporting transformation across at least ten countries. A faculty member at the Co-Active Training Institute since 2016, she trains coaches globally and serves on a nonprofit board. Her background in engineering and international consulting, complemented by an MBA, brings a business and systems perspective to developing leaders and strengthening teams.LinkedIn: https://www.linkedin.com/in/lottie-martinez/🎉 The UpLevel Podcast was listed as #3 among the Top 7 Best Coaching Culture Podcasts!!! https://podcasts.feedspot.com/coaching_culture_podcasts🎉 It was also ranked #16 among the Top 49 Best Workplace Mental Health Podcasts! https://podcast.feedspot.com/workplace_mental_health_podcasts🎉 It was also ranked #10 among the Top 23 Best Conscious Leadership Podcasts! https://podcast.feedspot.com/conscious_leadership_podcastswww.uplevelproductions.comhttps://www.instagram.com/uplevelproductions/https://www.linkedin.com/company/uplevelproductionscompanyhttps://www.facebook.com/uplevelproductionscompany

More episodes of The UpLevel Podcast

More episodes

PodSearch is a free, independent podcast search engine. Read about PodSearch, the privacy policy or contact us.