A £5,000 Refund and Why Hot-Headed Reactions Never Win
From The Property Entrepreneurs Podcast with Alasdair Cunningham · 14:43
Show by Alasdair Cunningham
Things go wrong in business every day, and Alasdair explains that what matters is never what happens but how you deal with it. He shares how a missed onboarding call cost him a £5,000 refund and how he handled it without blowing up his team.Control the controllables: you can't change what happened, but you can control how you deal with it and the lesson you take from it.Own the repeat problems: if the same issue keeps happening and you haven't learned from it, the accountability sits with you.Let the dust settle: don't rush to send the email or voice note, and don't argue with online trolls when you can delete and block.Check the system first: before blaming a team member, ask whether your process was robust enough, then weigh up whether it was a one-off mistake or a pattern.Lead calmly: shouting at loyal staff only damages respect, so get your own house in order before pointing fingers.Stay connected with AlasdairFacebook - https://www.facebook.com/alasdair.cunninghamInstagram - https://www.instagram.com/alasdair_cunningham/YouTube - https://www.youtube.com/@AlasdairCunninghamTikTok - https://www.tiktok.com/@alasdaircunninghamMain website - https://alasdair-cunningham.com/Free Training - https://alasdair-cunningham.com/free-trainingTrustpilot - https://uk.trustpilot.com/review/www.alasdair-cunningham.com
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