How Trust Works: Six Fields, One Map

From cjav_dev tldr · 45:21

Show by CJ Avilla

A 45-minute guided tour of trust research from six angles: what trust is (management), where it comes from (sociology), how it builds and breaks, incentives (economics and philosophy), psychology and the brain, and trust in machines. We start and end on an airplane. Corrections to the popular versions, covered in the episode: Kim et al. (2004) found a crossover, apology helps more for competence failures and denial more for integrity failures; algorithm aversion comes from seeing a model err across many forecasts, not one error; the oxytocin-trust finding has not replicated well. Sources Mayer, Davis & Schoorman (1995). An Integrative Model of Organizational Trust. Academy of Management Review 20(3). Rousseau, Sitkin, Burt & Camerer (1998). Not So Different After All: A Cross-Discipline View of Trust. AMR 23(3). McAllister (1995). Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal 38(1). Zucker (1986). Production of Trust: Institutional Sources of Economic Structure, 1840–1920. Research in Organizational Behavior 8. Luhmann (1979). Trust and Power. Giddens (1990). The Consequences of Modernity. Shapiro (1987). The Social Control of Impersonal Trust. American Journal of Sociology 93(3). Lewicki & Bunker (1995, 1996). Developing and Maintaining Trust in Work Relationships. In Kramer & Tyler, Trust in Organizations. Meyerson, Weick & Kramer (1996). Swift Trust and Temporary Groups. In Kramer & Tyler, Trust in Organizations. Slovic (1993). Perceived Risk, Trust, and Democracy. Risk Analysis 13(6). Kim, Ferrin, Cooper & Dirks (2004). Removing the Shadow of Suspicion. Journal of Applied Psychology 89(1). Berg, Dickhaut & McCabe (1995). Trust, Reciprocity, and Social History. Games and Economic Behavior 10(1). Axelrod (1984). The Evolution of Cooperation. Hardin (2002). Trust and Trustworthiness. Baier (1986). Trust and Antitrust. Ethics 96(2). Williamson (1993). Calculativeness, Trust, and Economic Organization. Journal of Law and Economics 36(1). Erikson (1950). Childhood and Society. Bowlby (1969). Attachment. Rotter (1967). A New Scale for the Measurement of Interpersonal Trust. Journal of Personality 35(4). Bohnet & Zeckhauser (2004). Trust, Risk and Betrayal. Journal of Economic Behavior & Organization 55(4). Willis & Todorov (2006). First Impressions: Making Up Your Mind After a 100-ms Exposure to a Face. Psychological Science 17(7). Kosfeld et al. (2005). Oxytocin Increases Trust in Humans. Nature 435. See Nave, Camerer & McCullough (2015), Perspectives on Psychological Science, and Declerck et al. (2020) for the replication problems. Parasuraman & Riley (1997). Humans and Automation: Use, Misuse, Disuse, Abuse. Human Factors 39(2). Lee & See (2004). Trust in Automation: Designing for Appropriate Reliance. Human Factors 46(1). Dietvorst, Simmons & Massey (2015). Algorithm Aversion. Journal of Experimental Psychology: General 144(1); and (2018), Management Science. Hoff & Bashir (2015). Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust. Human Factors 57(3). Narrated with an AI voice (ElevenLabs).

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