UK public bodies report rising workload from AI-generated complaints
From Sansasyonel Gazete - International (English) · 00:01:51
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Public organisations throughout the UK report that a rise in AI-generated complaints and correspondence is increasing their workload as resources remain stretched. Hollie Wickens, a senior caseworker in a Labour MP’s office, says half the emails her office receives are some form of AI. Local councils are dealing with more complaints about issues including adult social care, missed bin collections and planning applications. Deborah Evans, chief executive of Lawyers in Local Government, says complaints used to average about two pages; most are now ten times longer, and the worst one she knows of is about 200 pages. The Information Commissioner’s Office says AI-generated requests can be lengthy, repetitive and difficult to interpret. It cautions that requests that appear to have been drafted using AI and contain inaccuracies still need to be answered by humans. Employers, transport agencies and MPs’ offices are also reporting mounting pressure. Transport for London received a record 4,769 freedom of information requests in 2025-26, a 5% increase on the previous peak in 2023-24. Minutes of its audit and assurance committee noted an increase in appeals that appeared to be AI-generated and often contained highly technical, often inaccurate assertions and assumptions. Employment tribunal claims opened between April and June rose 28% compared with a year earlier, representing 14,000 cases from single claimants; open single claims reached 70,000 at the end of June. Wiltshire council has said it is exploring using AI to summarise long emails and draft initial responses, while some ombudsman services are imposing word limits or designing online templates. The UK government has issued civil servants advice on using AI tools, including verifying facts provided, not inputting personal data, and ensuring humans review the work and take final decisions. https://sansasyonelgazete.com/en/ai-clog-uk-public-bodies-battle-onslaught-of-chatbot-generated-complaints-32649
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