202: Stop Manufacturing Your Own Crisis, with Philip Hauserman

From Notes on Resilience · 29:01

Show by Manya Chylinski

Send us Fan MailMost crises start small: an employee complaint, an allegation, a rumor, a cyber scare, a moment when it feels like everyone is watching you. Philip Hauserman, Senior Vice President of Crisis Communications at The Castle Group, has spent more than two decades helping organizations handle those moments without making them bigger than they need to be.Philip walks through what belongs in a real crisis communications plan: immediate action steps, a small decision-making team (with twelve people around a conference table, the situation changes before anyone decides), clear audiences, and statements that leadership and legal have reviewed before anything happens. He explains how interviewing six to twelve leaders one at a time surfaces roughly 90% of the situations an organization is likely to face, why the CEO should not be the spokesperson for every issue, and why a plan works like insurance: skipping it costs more time and money when something goes wrong.We also dig into the pressure to say something publicly. Philip makes the case for measured transparency: never lie, and recognize that legal limits and the need to protect people mean you cannot always share everything. He describes how organizations manufacture their own crises by commenting on national events that do not affect their people or work, and draws a clear line between public commentary and offering employees emotional support after a traumatic event. He closes with the framework he uses to simplify any communication: message, audience, and medium.Philip T. Hauserman is Senior Vice President of Crisis Communications at The Castle Group, a Boston-based public relations, crisis communications, and events firm. He has worked in crisis communications for 23 years and has led communications programs and critical events for corporations, educational institutions, and professional service firms across the United States. His approach centers on planning in advance, so that a potential crisis becomes a minor disruption that requires careful management.Email: [email protected] Website: thecastlegrp.comIf you lead a team, manage a brand, or just want to make better decisions under stress, this one will stick with you. Subscribe, share this with a leader who needs it, and leave a review with your biggest communication challenge right now. Buzzsprout - Let's get your podcast launched!Start for FREESupport the show__________Producer / Editor: Neel PanjiInvite Manya to inspire and empower your teams and position your organization as a forward-thinking leader in well-being, resilience, and trauma sensitivity. Learn more: www.manyachylinski.com/servicesPlease subscribe, rate, and review the podcast on Apple Podcasts or your listening platform of choice. It really helps others find us.#trauma #resilience #compassion #MentalHealth #CompassionateLeadership #leadership #survivor

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