AI Handoff Documents That Stop Hallucinations
From The Missing Manual Show · 10:00
Show by Julia Levy, Jenny Cotie Kangas
An AI handoff document is a short summary of a long chat that you edit yourself before carrying it into a fresh one. It is the simplest way to stop Claude, ChatGPT or Gemini from dropping your rules and making things up. On this episode of The Missing Manual, Julia Levy and Jenny Cotie Kangas explain why the editing step matters more than the summary, and why your AI work should live somewhere you control. Julia Levy spent 25 years in Fortune 500 talent acquisition, twice as Global Head of TA, and now works as an HR tech and AI advisor. She opens with the moment Claude suggested a handoff on its own, because she had written so many that it learned her cue. She still decides what goes in. Jenny Cotie Kangas, who leads the Experience, Systems and Agentic Design practice at GBS Worldwide and founded Whiterock Road, explains why automatic compacting does not replace that step: it is the model's best guess about where to pick up, and it does not know which constraint from the first ten minutes you care about most. Jenny's handoffs have grown into a standing practice. Each client has grounding documents and running notes saved on her own computer, not inside a single AI account, a rule she set after a friend lost their entire Claude history. Her AI reads and adds to those files and asks her what matters most before it records anything, because hope is not a strategy. Julia shares how she is steering routine work away from Fable, the most expensive model, and Jenny describes the weekly scheduled lookback she recommended to a client team to check which model each task should have used and whether they need a bigger plan. This is AI strategy you can use on your next long chat: ask for the handoff, edit it, and keep the file somewhere that outlasts any one account. The Missing Manual is about the how that nobody wrote down. Find The Missing Manual wherever you listen to podcasts.
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