The Deliverable Is Complete, But the Client Refuses to Sign Off — What Should You Do First? | Episode 12
From Project Management Scenario Compass · 00:10:01
Show by Project Management Scenario Compass
What should you do when your project team has completed the work and passed internal quality checks—but the client refuses to sign off?In Episode 12 of Project Management Scenario Compass, we explore a challenging project closure scenario involving a customer relationship management (CRM) implementation. The client demands additional dashboard customization, faster search performance, and new reporting formats, while the project team believes it has delivered everything in the approved scope.Through four PMP-style decision options, we examine how project managers can resolve acceptance disputes professionally without creating uncontrolled scope changes or damaging stakeholder relationships.In This Episode, You'll Learn:The difference between internal quality verification and formal customer acceptance.How to evaluate client objections against approved requirements and acceptance criteria.How to distinguish genuine defects from new change requests.When partial acceptance may be appropriate under agreed procedures.How to apply scope validation, change control, and project governance to resolve acceptance disputes.Key Takeaway: Completing a deliverable does not automatically mean the client has formally accepted it. Successful closure requires clear requirements, documented acceptance, and appropriate resolution of outstanding issues.Follow Project Management Scenario Compass for realistic project management scenarios, PMP-style decision-making, and practical leadership lessons.Real Scenarios. Smarter Decisions.#ProjectManagement #PMPExam #ProjectClosure #ScopeManagement #PMPSituationalQuestions
More episodes of Project Management Scenario Compass
More episodes
- Your Project Is 20% Over Budget Mid-Execution — What Should You Do First? | Episode 13
- A Stakeholder Requests a Major Scope Change — What Should You Do First? | Episode 3
- Two Departments Want Different Outcomes — Who Decides? | Episode 7
- Your Best Team Member Is Causing Conflict — What Should You Do First? | Episode 8
- Your Agile Team Keeps Missing Sprint Commitments — What Should You Do First? | Episode 9
- A Key Vendor Misses a Critical Deliverable — What Should You Do First? | Episode 10
- Your Sponsor Asks You to Skip Testing to Hit a Deadline — What Should You Do First? | Episode 11
- Welcome to Project Management Scenario Compass
- What Should a Project Manager Do First? | Episode 1
- When a Stakeholder Disagrees With Your Project Plan — What Should You Do? | Episode 2
PodSearch is a free, independent podcast search engine. Read about PodSearch, the privacy policy or contact us.