Why AI Can’t Fix Your Broken Business | Alan MacAulay
From The Human Code · 27:12
Show by Don Finley
Send us Fan MailIn this episode of The Human Code, host Don sits down with guest Alan MacAulay to discuss the critical intersection between humanity, process discipline, and rapidly advancing technology.Alan shares his journey from a background in civil engineering to bringing operational rigor and project management to the IT world. The conversation dives deep into the current wave of artificial intelligence, addressing the anxieties facing modern business leaders, the necessity of strong change management, and why putting people at the center of business strategy remains essential. Additionally, Alan highlights the importance of demanding proven ROI, critically evaluating software tools, and running pilots before committing to technology solutions.Table of Contents00:00 – Hook & Key HighlightsA brief opening highlighting the core message on bringing process discipline to business technology, keeping people at the center during the AI influx, and requiring preliminary evidence of value before adopting new tools.01:06 – Introduction & Alan’s BackgroundDon welcomes Alan MacAulay to The Human Code. Alan reflects on his non-technical background in civil engineering and how applying discipline and process management opened doors in the early tech industry.04:26 – Navigating AI and Prioritizing the Human ElementDiscussion on how technology rapidly evolves while human needs remain constant. Alan emphasizes the necessity of leadership empathy, maintaining good judgment, and addressing employee anxiety around AI adoption.06:47 – Fix the Operating Model Before Adding TechWhy implementing technology or AI will not resolve flawed operational priorities, weak management, or fragmented organizational accountability.09:20 – People, Process, Tech, and AI GovernanceA look at the balancing act between people, processes, and tools. Don and Alan explore current AI risks, the call for controlled frameworks, and the need for global AI governance.16:06 – Evolutionary Technology & Managing Workplace ChangeReflecting on tech shifts over time and how hyper-personalized communication strategies can improve change management within organizations.21:14 – Critiquing Tech Promises & Demanding Evidence of ROIAlan outlines actionable advice for leaders: asking for evidence of value, challenging software pitches, avoiding unnecessary tools, and conducting pilots to solve actual business problems.26:01 – Closing RemarksDon summarizes key takeaways on ROI, empathy, and pilot testing, and Alan shares final thoughts on the power of open dialogue surrounding AI.Sponsored by FINdustriesHosted by Don Finley
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