How to handle CONFRONTATION in business : My experience and framework

From Business Class · 40:40

Show by Vicky Owens

Confrontation in business is never comfortable, especially if you're a people pleaser who hates awkward conversations, negativity or upsetting people. But avoiding difficult conversations can end up costing you far more in the long run.In this solo episode of Business Class, Vicky Owens shares what she's learned about handling confrontation in business, from dealing with difficult clients and unhappy customers to managing employees, setting boundaries and becoming a more confident leader.Drawing on her own experiences as a business owner, Vicky explains why being liked and being respected are two very different things, why avoiding confrontation is still a decision, and how putting off a five-minute conversation can turn into weeks of frustration.She also shares practical advice for approaching uncomfortable conversations without becoming aggressive, overly emotional or apologising for having reasonable expectations.In this episode, Vicky covers:How to handle difficult conversations with clients and customersWhy confrontation doesn't have to mean conflictThe difference between being liked and being respected as a bossSetting clear boundaries with employees from day oneWhy avoiding confrontation can make problems worseHow to give honest feedback without upsetting your team unnecessarilyDealing with underperformance and poor attitudes at workWhy you should never confront someone at the peak of your emotionsThe 24-hour rule for responding to difficult messagesSticking to facts rather than feelings or assumptionsHow to stop over-explaining and apologising for reasonable boundariesWhy difficult conversations should happen privatelyKnowing your desired outcome before starting a conversationWhy the customer isn't always rightWhen to walk away from a difficult clientDocumenting conversations to protect yourself and your businessThe FACT method for handling difficult conversationsWhy you can be kind and still be firmProtecting your team's standards, time and wellbeingThe importance of your invisible PR and how people experience you behind closed doorsVicky also introduces her simple FACT framework: Facts, Ask, Consequences and Tomorrow, a practical way to structure difficult conversations and make sure they lead to a positive outcome.Whether you're a business owner, manager, freelancer, entrepreneur or someone who struggles with confrontation, this episode will help you approach uncomfortable conversations with more confidence.Because becoming a good business owner isn't about avoiding difficult conversations. It's about learning how to have them.Enjoyed this episode? Follow Business Class, leave a five-star rating on Spotify or Apple Podcasts and subscribe on YouTube for more honest conversations about business, entrepreneurship and everything in between.Send us Fan MailProduced by TAEPodcast www.taepodcast.co.uk

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