HFS GCC Advantage | Maximus: Leaders can’t delegate AI understanding to their teams
From HFS PODCASTS · 00:21:28
Show by HFS
In this episode of HFS GCC Advantage, Achyuta Ghosh of HFS Research speaks with Praveena Bhimavarapu, Senior Vice President and Country Head of Maximus India, about building a GCC focused on business value rather than headcount, and why AI fluency must start with leadership. Maximus, a $5.4 billion government services company with 50 years of experience, has positioned its two-and-a-half-year-old India GCC as a key innovation hub under its Vision 2030 strategy. Praveena shares how the center is moving beyond cost arbitrage, using revenue per employee as a measure of value and building a culture of experimentation, continuous learning, and innovation. From early campus hiring and hackathons to startup collaborations through Hyderabad's T-Hub and Bangalore's innovation ecosystem, she explains how Maximus India is creating opportunities for faster experimentation and co-creation. A key theme is why GCC leaders must develop their own understanding of AI rather than leave it entirely to technical teams. Praveena discusses how leadership development programs, hands-on learning, and employee-led projects are turning ideas into real business solutions across technology, finance, and HR. Looking ahead, she shares how Maximus India is strengthening its foundations and governance to scale innovation responsibly in a highly regulated industry, while contributing more directly to enterprise growth. What you'll hear:How Maximus India is building a value-driven GCC aligned with the company's Vision 2030.Why revenue per employee matters more than headcount or traditional cost savings.How hackathons, campus hiring, and startup partnerships are accelerating innovation.Why AI fluency, continuous learning, and hands-on experimentation are essential for GCC leaders.How leadership programs are turning ideas from technical and non-technical teams into production-ready solutions.What's next for Maximus India as it prepares to scale innovation, strengthen governance, and drive business growth.This conversation is about building a GCC where innovation creates measurable value, leaders keep learning, and trust drives long-term success.To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/
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