HFS GCC Advantage | FIS: Leading AI transformation and rebuilding the GCC workforce
From HFS PODCASTS · 00:19:31
Show by HFS
In this episode of HFS GCC Advantage, Ramkumar Narayanan, EVP, Enterprise AI and Data Platforms, and Head of FIS India and the Philippines, shares how FIS is turning its GCC into a strategic engine for AI, platform innovation, and business growth. The conversation explores how a mature GCC can move beyond execution to ownership, create enterprise value, and help shape the future of work in a regulated financial services environment. Ramkumar also explains why AI transformation and workforce resilience must advance together, and how India and the Philippines centers are becoming central to FIS’s long-term growth strategy.What you’ll hear:How FIS serves the banking, payments, and capital markets ecosystemWhy India and the Philippines are strategic GCC centers for FISHow the organization is shifting from application-centric work to platform-centric AIWhy reusable AI foundations help reduce rework and duplicationHow governance is being embedded into code for scale and complianceWhy AI investments must begin with real business problemsHow GCCs can move from execution to enterprise outcome ownershipWhy workforce resilience must advance alongside AI transformationHow GCCs can unlock workflow intelligence to support AI redesignWhat leaders should do to stay aligned with the shifting company strategyKey takeaways:GCCs create more value when they own outcomes, not just tasksPlatform-first AI is more scalable than one-off experimentsGovernance built into code helps regulated enterprises move faster with confidenceAI transformation and workforce transformation must happen togetherGCCs hold unique workflow knowledge that can shape enterprise AIMature GCCs should align closely with the CEO and company prioritiesTo know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/
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