The Business Metrics We Wish We Tracked Sooner
From Entry & Exit - Inside the Security & Fire Industry · 14:58
Show by Stephen Olmon and Collin Trimble
If you’re not tracking the right numbers, you’re leaving money on the table.In this episode of Entry & Exit, Stephen Olmon and Collin Trimble break down the key performance indicators (KPIs) every service business owner should be tracking to improve efficiency, increase revenue, and scale operations.Using real examples from Alarm Masters, they explain how technician utilization, sales pipeline conversion, and customer retention directly impact profitability. They also share the overlooked metrics that helped them identify problems, set better goals, and make smarter business decisions.In this episode:The most important KPIs for growing a service businessTracking technician utilization, service revenue, and return tripsMeasuring sales pipeline generation and conversion ratesSetting revenue goals and quotas across your teamWhy customer retention and first-call resolution matterUsing data to identify inefficiencies and missed revenueHow to start tracking KPIs without expensive softwareConnect:Stephen Olmon — https://x.com/stephenolmonCollin Trimble — https://x.com/TXAlarmGuyOwned and Operated New Episodes Every Wednesday!Subscribe For More
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