Ep. 109 - Why DSP Turnover Keeps Happening (And What to Do About It)
From IDD Leader · 28:59
Show by Nate Beers
If you lead an IDD provider, you’ve probably spent a lot of time putting out fires over staffing: open shifts, overtime, temp coverage, and a revolving door that never stops. What if DSP turnover keeps happening because we spend our time responding to the problem instead of changing the experience that created it?In this solo episode, host Nate Beers walk through why doubling down on hiring and retention bonuses stalls out when the back door is wide open, and what the strongest agencies do instead. You’ll follow a day in the life of a DSP he calls "Irena", and see how much of what frustrates her (the clunky software, the silence from her supervisor, the coworker problem nobody addresses directly) is completely solvable with more intentional design. You’ll also hear real examples from other agencies: one in Western PA that swapped out its fleet after staff asked for all-wheel drive, and one in Fargo, North Dakota that moved most of its orientation away from e-learning and toward in-person training and mentors.If you want ideas you can start tomorrow, without a twelve-month system overhaul, this episode gives you a place to begin. It also points you to a free 12-question scorecard that takes about three minutes, asks for no email, and is easy to share with your team.📊 Free: Future-Ready Organizational Scorecard (12 questions, about 3 minutes, no email needed): https://kibu.com/scorecard🎟️ Free webinar series with Kibu: details at iddleader.com (look for the banner across the top)TIMESTAMPS00:00 Still putting out fires?01:36 Why doubling down on hiring and bonuses stalls04:22 What are you optimizing for?05:56 The thing most organizations overlook06:21 What low-turnover agencies flip upside down08:35 A day in the life of a DSP (meet Irina)12:37 What actually made her day hard14:06 Where to start: remove the friction14:46 The promoted-but-never-trained supervisor15:51 The feedback loop that swapped out a whole fleet17:26 Why clicking through training doesn’t build confidence21:09 Rate your onboarding, 1 to 523:21 The free Future-Ready Scorecard26:22 Why staff are choosing you every dayMusic licensed through Soundstripe. Code: 2D91C9IFJVMHZUYGSend us Fan MailQuick Question:Do your frontline supervisors sometimes unintentionally contribute to staff turnover? It happens so easily because... Most supervisors were never trained to lead. Get The 7 Quiet Danger Signs Your Supervisors Are Burning Out Their Teams and learn how high-retention agencies spot — and fix — these issues fast. https://iddleader.com/burnout
More episodes
- Ep. 108 - Grow Leaders Before You Promote Them (w/ MV Advancements)
- Ep. 107 - Under 18% Turnover: Core Values That Actually Stick (w/ MVA)
- Ep. 106 - How This IDD Agency Keeps Staff Year After Year w/ Core Services
- Ep. 105 - How This IDD Agency Bet on Its People w/ Core Services of NE TN
- Ep. 104 - Why Employee Appreciation Isn't Enough w/ Melanie Bazile
- Ep. 103 - This Company Asks: “What’s Your Dream?” w/ Melanie Bazile
- Ep. 102 - 5 Mistakes Leaders Make When Solving Turnover
- Ep. 101 - What Does “Good Leadership” Even Look Like?
- Ep. 1 - What's it really like? How the employee experience can make or break your staff retention
- Ep. 2 - Start here: The first steps to reduce turnover
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