Voiceware.AI Introduces iGentrix AI Agent Builder, Opens New Opportunities for MSPs and Resellers, Podcast
From Telecom Reseller / Technology Reseller News
Show by Telecom Reseller
Jose Alfonso discusses how Voiceware.AI is helping channel partners move beyond commodity VoIP services with customizable AI voice agents for small and midsize businesses. by Doug Green Voiceware.AI is targeting MSPs, resellers and channel partners with iGentrix, an AI voice agent platform designed to help businesses answer every call while creating new opportunities for partners to deliver customized communications solutions. In this Technology Reseller News (TR) podcast, Jose Alfonso of Voiceware.AI discusses the company’s approach to Voice AI, combining its experience in VoIP, contact center services and communications integration with a self-service AI agent builder. Based in Miami, Voiceware.AI has spent more than 18 years delivering customized communications solutions. Its iGentrix platform allows businesses and partners to create AI receptionists using website content, business information and FAQs, with agents ready for testing in minutes. Customers can build, test and modify agents without a credit card or upfront payment, then select a monthly plan based on call volume. The platform includes call transcripts, reporting and customer sentiment information, with no long-term commitments. For MSPs, Alfonso sees an opportunity to move beyond selling increasingly commoditized VoIP services. “You want to create a stickiness to your client base,” Alfonso explains, emphasizing the value of delivering solutions that evolve alongside customers’ businesses. Rather than offering a single generic AI receptionist, iGentrix supports industry-specific customization for businesses ranging from restaurants and retail operations to logistics companies, professional services and growing enterprises. The platform also allows partners to integrate voice interactions with business workflows, helping customers manage incoming information and improve operational efficiency. For channel partners, the opportunity is to combine recurring communications revenue with AI-driven solutions that strengthen customer relationships and create additional service opportunities. Watch or listen to the podcast, including a demonstration of iGentrix, to learn how Voiceware.AI is helping MSPs and resellers bring practical Voice AI solutions to their customers. Learn more: https://voiceware.ai/
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