LeapXpert Brings Governed WhatsApp Messaging to Webex, Opens New Opportunities for Cisco Partners, Podcast
From Telecom Reseller / Technology Reseller News
Show by Telecom Reseller
LeapXpert co-founder Avi Pardo discusses integrating WhatsApp with Webex, bringing customer conversations under enterprise governance and creating new opportunities for AI and channel partners. by Doug Green LeapXpert is bringing WhatsApp messaging directly into Webex, allowing businesses to communicate with customers on their preferred messaging platform while maintaining enterprise security, compliance and control over conversation data. In this Technology Reseller News (TR) podcast, Avi Pardo, co-founder of LeapXpert, discusses the company’s new integration, announced around Cisco’s partner conference, and the opportunities it creates for Webex partners and MSPs. Pardo describes the growing problem of “shadow communication,” where employees use WhatsApp, iMessage and other consumer messaging applications for business conversations outside corporate systems. LeapXpert addresses that problem by allowing employees to communicate from Webex while customers continue using WhatsApp without installing anything new. Behind the scenes, enterprises can apply security policies, manage file sharing, archive conversations and integrate messaging records into CRM and compliance systems. The integration also creates an important opportunity for AI. By bringing external messaging into the enterprise data environment, businesses can analyze conversations alongside email and voice interactions, generating more complete customer insights and enabling AI agents to participate in governed communications. For Cisco partners, Pardo sees opportunities to extend Webex deployments with messaging, compliance and data management services. LeapXpert is actively seeking Webex-focused partners and MSPs to bring these capabilities to market. The larger trend is the growing value of conversation data. As messaging becomes an increasingly important business channel, enterprises need ways to capture, govern and use that information without disrupting how customers prefer to communicate. Watch or listen to the podcast to learn how LeapXpert is extending Webex into external messaging and creating new opportunities for Cisco partners in compliance, customer engagement and AI. Learn more: https://www.leap.expert/
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