Cisco IQ Gives Partners New AI-Powered Tools for Customer Experience and Network Management, Podcast

From Telecom Reseller / Technology Reseller News

Show by Telecom Reseller

Carlos Pereira and Kevin Beatty discuss how Cisco IQ is helping partners identify security risks, manage customer infrastructure and create new services powered by AI. by Doug Green Cisco is giving partners new ways to turn network intelligence into customer value, combining AI-driven insights, security assessments and infrastructure management with opportunities to deliver their own branded services. In this Technology Reseller News (TR) podcast from Cisco Partner Summit, Kevin Beatty speaks with Carlos Pereira, Chief Architect of Customer Experience at Cisco, about Cisco IQ and the company’s expanding AI strategy for partners. Pereira reports that more than 16,000 customers have onboarded Cisco IQ since April, providing visibility into more than 20 million devices. The platform brings together asset inventories, service contracts and real-time telemetry across Cisco’s networking, security, collaboration and observability portfolios. Partners can identify unsupported equipment, exposed vulnerabilities and devices approaching end of support, helping customers prioritize upgrades, improve security and plan investments. A key announcement at Partner Summit is the ability for partners to build their own branded offerings using Cisco IQ as the underlying intelligence engine. This allows partners to strengthen customer relationships while delivering assessments, recommendations and managed services under their own brands. Pereira also discusses Cisco’s plans to enable partners to customize smaller, specialized AI models using customer-specific network data. These models can improve the accuracy of networking and security insights while reducing token costs and supporting deployments where data sovereignty requires local processing. The approach brings together Cisco’s infrastructure knowledge, AI capabilities and partner expertise to create more personalized, cost-effective services. Watch or listen to the podcast to learn how Cisco IQ and specialized AI models are creating new opportunities for partners to improve customer experience, strengthen security and expand their services businesses. Learn more: https://www.cisco.com/

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